Member Update · 3 September 2026
A new insight from the Taunton-based accountants weighs efficiency against the etiquette of hospitality and service businesses.
Milsted Langdon's latest insight considers a question increasingly facing hospitality and service clients: does automating tips undermine the relationships they are meant to reward?
The firm notes that B2B businesses often gain from automated reminders, while B2C operations face a trickier balance, where a tip request stripped of its human moment can cost more goodwill than it saves. The piece also flags the practical discipline the Employment (Allocation of Tips) Act 2023 demands — tips remain the property of staff, correctly recorded and divided under a troncmaster's oversight.
Read Milsted Langdon's full insight at milstedlangdon.co.uk.
Source: Milsted Langdon LLP ↗
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