Narwhal Labs reimagines human contact — building autonomous AI communication infrastructure that lets organisations speak with their customers across voice, SMS, email and WhatsApp.
Where most automation feels mechanical, Narwhal's purpose is the opposite: conversations that are timely, natural and genuinely helpful, handled at a scale no human team could reach alone — without losing the human note that makes contact matter.
The platform is built for the demands of regulated industries, where accuracy, security and accountability are not optional. It is ISO 27001 certified and SOC 2 compliant, engineered from the ground up for environments that cannot afford to get communication wrong.
Led by founder and chief executive Luke Sartain, the company pairs deep engineering with a simple conviction: that the best technology recedes into the background, leaving only a better conversation.
Working from The Pithay in the heart of Bristol, Narwhal Labs brings a current of frontier AI to No.20 — and a reminder that, done well, automation can make business feel more human, not less.
CEO & Founder
Narwhal Labs is a member of No.20 — Bristol's private members' business club.
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